What is a Virtual Agent?

The ideal TeleSupport Solutions Agent is the first line of contact, providing consistent and high-quality support to all customers. Their tasks encompass various responsibilities that contribute to customer satisfaction and issue resolution.

Tasks:    
•    Analyze customer problems and research solutions using the knowledge base.     
•    Diagnose customer issues by asking follow-up questions and providing easily understood answers.    
 •    Document issues appropriately based on existing guidelines.    
 •    Explain service contract provisions to dissatisfied customers.     
•    Receive inbound customer calls, chats, and email inquiries.     
•    Perform any other tasks required by the Client's Statement of Work (SOW).

Qualifications and Requirements:
To be eligible for this role, candidates must meet the following criteria:     

•    Must be at least 18 years old.     
•    Must be a US Citizen.     
•    Ability to pass a favorable background check.     
•    Proficiency in speaking, reading, and writing English (Bilingual positions available).     
•    Ability to use logic and reason to identify strengths and weaknesses of alternative solutions.     
•    Intermediate proficiency in technology, including the internet, Microsoft Office, and capability to learn client software.

Competencies:
The following competencies are essential for success in this role:     

•    Attention to Detail: Being careful and thorough in completing tasks.     
•    Dependability: Reliability and responsibility in fulfilling obligations.     
•    Self-Control: Maintaining composure, controlling emotions and avoiding aggressive behavior, even in difficult situations.     
•    Concern for Others: Being sensitive to others' needs, feelings, and being understanding and helpful.     
•    Stress Tolerance: Accepting criticism and dealing calmly and effectively with high-stress situations.

Working Conditions: The Agent position is primarily sedentary, requiring the use of a phone and computer for a minimum of 30 minutes at a time. Working hours are scheduled on a "First Come, First Serve" unlimited basis, allowing for flexibility and availability. A minimum of 15 hours per week is required.

As a member of the TeleSupport Solutions Virtual Call Center team you are classified as an Independent Contractor, not an employee of TeleSupport Solutions. Because of this classification you will receive a 1099 at the end of the year, not a W2.  If you are unfamiliar with what this means please be sure to do your research on the difference before you apply.

We strive to create a supportive and inclusive work environment, providing comprehensive training and opportunities for growth. If you meet the qualifications and possess the necessary competencies, we invite you to join our team as an Agent at our virtual call center. Together, we can deliver exceptional customer service and make a positive impact on our clients and their customers.